Help Center
Please read the FAQ's below. If you can't find the answer you are looking for, you can fill out the contact form at the bottom of the page!
My Order
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.
More detailed shipping times
Our average shipping times are;
🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days
Do you ship overseas
Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.
Currently Free Shipping applies on orders over $40
We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country
Can i track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page.
Returns And exchange
Learn more about our Exchange and return policy as well as the products warranty.
What are the return rules?
You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label
How long will it take to get my orders?
By simply sending us an e-mail on Hello@lumogenix.com or through the contact form.
Our support team will then guide you through the return process.
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When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
When will I receive my cashback
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.
Still need support?
Contact us
Did not find your question or need personal assistance?
Send us an e-mail on Hello@lumogenix.com Or send us a message through our contact page.